Clippd Policies

Pricing:

Please be aware all prices advertised are a guide only. Prices are subject to change depending on factors such as your dogs behaviour, coat condition, fleas, extra time required or extra products required.

 

Online Bookings:

All bookings created from our online booking system are pencilled in. Once you have made a booking you will be asked to pay your deposit.

Bookings will not be confirmed until deposit is paid.

The deposit is 50% of the grooming cost, which will be deducted from your total grooming cost.

 

Cancellations and Late fees:

24hrs notice is required for cancellations or rescheduling appointments. Fees may apply if less than 24hrs notice is given. 

Please give us a call if you are running late to your appointment, we will do our best to work with you.

If you are more than 15minutes late to your appointment or you do not show up, your appointment will be cancelled, forfeiting your deposit/ incurring a cancellation fee.

 

Dropping off and Picking up your dog:

If you are needing to leave your dog for longer than their allotted grooming time this must be arranged prior to your appointment and fees may apply.

Please be aware dogs cannot be taken outside to toilet during their stay.

 

Photos and video:

We may take photos or video of your dog before, during or after their groom. These may be used for advertising or social media. If you do not want your dog photographed or filmed please let us know.

 

We reserve the right to deny services for any reason and at any point during services.

 

Senior Dog's

At Clippd we love pampering your dog at all stages of their life. When it comes to senior dogs and dogs with underlying health issues we have some extra steps in place for their safety and the safety of our team.

Dog grooming can be a stressful experience for senior dogs; factors such as hearing loss, loss of sight, stiff joints and medical conditions can put strain on the dog’s body. 

All dogs will receive a physical examination before your stylist commences grooming. For your dogs comfort we may only be able to complete a portion of the groom or we may not be able to complete the groom to our usual standard.

You may be asked to wait in your car for the duration of the groom.  

Senior dogs:

Small breeds over 10 years are considered senior at Clippd.

Medium and large breeds over 8 years are considered senior at Clippd.

 

In the event of an emergency:

All of our stylists are first aid trained.

Your stylist will provide first aid where necessary.

In the unlikely event that your dog collapses our team will perform cardiopulmonary resuscitation (CPR).

 

Clippd Puppy Information

Congratulations on your new puppy!

At Clippd we aim to provide a calm and enjoyable experience for your dog. We are always happy to answer any questions you may have about your dogs grooming needs.

We recommend puppies have their first visit with us as soon as they're vaccinated. This is generally around 12-16 weeks of age.
As your puppy is likely to need grooming for the duration of their life it is important that they become accustom to our stylists and the grooming process.

Puppies that aren’t introduced early on can often have anxiety and fear of coming to the grooming salon.

We recommend the first visit or two are just to come have a bath and a play. This helps to ease the puppies into grooming and avoids them becoming overwhelmed. Additionally your stylist may recommend your pup comes in for some playtime sessions to help them adjust to the noises and smells of the salon.

We have designed a puppy intro package the help set your puppy up for success in the grooming salon, ask your stylist how to book!*

FAQ:
How often does our dog need grooming?
For most breeds we recommend every 6 weeks, this can vary depending on the dogs breed and style of haircut.
How long will grooming take?
Grooming time will vary depending on your individual dog and the type of groom you have selected.
Most grooms take 1.5-2 hours to complete.
Our dog smells so good after grooming, what shampoo did you use?
We use Plush Puppy Shampoo and Conditioner, this can be purchased in our retail section for use at home. Ask your stylist for our best bathing tips!
What do we need to do at home between grooms?
We recommend brushing your dog at least a couple of time a week, using a slicker brush and a metal comb. Make sure you remove the collar/harness and brush those areas too. Ask your stylist for our best brushing techniques!

*Puppy intro package is for puppies 6 months and under.